Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What the community offers
Join the Tomatotes Inner Circle
Sign up to become a Tomatotes Member and unlock early access to limited-edition drops, exclusive discounts, and premium perks only available to our community. You'll also be the first to know about restocks, secret sales, and new arrivals - before anyone else.
It’s free, fast, and made for bag lovers like you.
Our Signature Product 'Sky'
was in collaboration with @minaalmalik, we celebrate the creativity and versatility of influencers. This exclusive piece is part of our ongoing mission to co-create one-of-a-kind designs with inspiring voices. Limited, thoughtful, and made just for you.
opportunity
Become a Collaborative Designer with Tomatotes
At Tomatotes, we believe in co-creating with the creative minds who inspire us every day. If you’re an influencer or content creator who loves what we do, we’d love to build something beautiful with you — literally.
We offer exclusive partnership opportunities where you get to design your very own Tomatotes bag. We’ll take care of everything else — from sampling and production to inventory management and delivery.
Whether it’s your signature style or a limited-edition drop, you bring the vision, and we bring it to life.
Ready to co-create? Get in touch with our team today!